Privacy Policy
Last Updated: September 1, 2026
SPARKHOME is a brand operated by Guangzhou Sparkhome Sanitary Ware Co., Ltd. (“SPARKHOME,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://www.sparkhome-faucet.com/, submit an inquiry, request a quotation or product catalog, place an order, or otherwise communicate with us.
1. Information We Collect
Information You Provide Directly
When you submit an inquiry, request a quotation, request a catalog or sample, place an order, or contact us, you may provide information such as:
• Your name
• Company name
• Job title
• Country or region
• Email address
• Telephone or WhatsApp number
• Billing or shipping address
• Product requirements and purchasing plans
• Project details
• Drawings, specifications, images, or other files
• Order, payment, shipping, and after-sales information
• Any other information included in your message
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Referring and exit pages
• Pages viewed and links clicked
• Date and time of access
• General location based on IP address
• Website interaction and usage data
• Cookie and consent preferences
We use this information to operate and secure our website, understand how visitors use it, improve website performance, and prevent misuse or security threats.
2. How We Use Your Information
We may use your information to:
• Respond to inquiries and quotation requests
• Provide product information, catalogs, samples, and technical support
• Evaluate OEM and ODM requirements
• Prepare quotations and communicate about potential orders
• Process and fulfil orders
• Arrange payments, inspections, shipping, and delivery
• Provide warranty and after-sales service
• Maintain our business and customer records
• Improve our products, services, and website
• Analyse website traffic and performance
• Maintain website security and prevent fraud or misuse
• Comply with applicable legal and regulatory requirements
• Send relevant business communications where permitted by law
We do not sell or rent your personal information.
3. Legal Bases for Processing
Where applicable data protection law requires us to identify a legal basis, we may process your personal information because:
• You have given us your consent
• Processing is necessary to respond to your request or take steps before entering into a contract
• Processing is necessary to perform a contract with you or your company
• Processing is necessary to comply with a legal obligation
• Processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms
You may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
• Keep the website functioning correctly
• Remember language, privacy, and consent preferences
• Measure website traffic and performance
• Understand how visitors interact with the website
• Improve the visitor experience
• Support embedded content and third-party services
Strictly necessary cookies may operate without consent where permitted by law. Analytics, preference, advertising, or other non-essential cookies will be used only after the required consent has been obtained.
You can accept, reject, or manage non-essential cookies through the cookie consent banner displayed on our website. You may also change your preferences later through the “Manage Consent” option on our website.
For more information about the cookies we use, please read our Cookie Policy.
5. Analytics and Third-Party Services
We may use third-party service providers to help us operate, secure, and improve our website. These services may include:
• Website hosting and content delivery services
• Website analytics services
• Contact and inquiry form services
• Email communication services
• Anti-spam and website security services
• Embedded video, map, or social media services
• Customer communication tools
Depending on the services enabled on our website and your consent choices, these providers may receive technical information such as your IP address, browser information, device information, and website interaction data.
Third-party websites and services operate under their own privacy policies. We encourage you to review their privacy policies before using those services.
6. How We Share Your Information
We may share personal information only where reasonably necessary with:
• Website hosting and technical service providers
• Email and business communication providers
• Analytics and website security providers
• Payment and financial service providers
• Logistics companies, freight forwarders, and customs agents
• Inspection, certification, and order-fulfilment partners
• Professional advisers, auditors, insurers, or legal advisers
• Government authorities where disclosure is legally required
These parties may process your information only to provide the relevant services or as otherwise permitted by applicable law.
We do not disclose personal information to third parties for their independent marketing purposes without appropriate consent or another lawful basis.
7. International Data Transfers
Guangzhou Sparkhome Sanitary Ware Co., Ltd. is an international manufacturer and exporter based in China. We may receive, store, and process information from visitors and customers located in other countries.
Your information may therefore be transferred to or processed in countries whose data protection laws differ from those in your country or region.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
• The type of information collected
• The nature of your inquiry or business relationship with us
• Whether an order or contract has been established
• Warranty and after-sales requirements
• Accounting, tax, customs, and legal obligations
• The need to resolve disputes or protect legal rights
When personal information is no longer required, we will delete it, anonymize it, or securely restrict its use where immediate deletion is not reasonably possible.
9. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee the absolute security of your information.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing
• Withdraw your consent
• Request a portable copy of certain information
• Object to direct marketing communications
• Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
11. Marketing Communications
Where permitted by applicable law, we may send you product information, quotations, catalogs, company updates, or other business communications relevant to your inquiry or commercial relationship with us.
You may ask us to stop sending marketing communications at any time by replying to the relevant message or contacting us at info@sparkhome-faucet.com.
Please note that even if you opt out of marketing communications, we may still send necessary messages relating to an inquiry, quotation, order, payment, shipment, warranty claim, or other ongoing business transaction.
12. Children’s Privacy
Our website, products, and services are intended for business customers and adult users. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us so that we can review and delete the information where appropriate.
13. External Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, availability, or content of websites and services operated independently by third parties. We recommend reviewing the privacy policy of each external website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, business practices, or legal obligations change.
The latest version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Guangzhou Sparkhome Sanitary Ware Co., Ltd.
Brand: SPARKHOME
Website: https://www.sparkhome-faucet.com/
Email: info@sparkhome-faucet.com
Address: Room 505, No. 3 Dayuan North Road, Dayuan Street, Baiyun District, Guangzhou, Guangdong Province, China